Lands in one queue
WhatsApp, call centre, web and dealer requests in one place, each tracked from open to closed. Warranty status comes from the product register, worked out by serial number.
LIVE · FIELD.MANAGICS.AI
Field Service Management
BY MANAGICSEvery product you've sold, every service visit, every warranty decision, all in one place. Your customers just use WhatsApp.
Warranty and after-sales service, handled end to end.
Service deskON WHATSAPP · ASSISTANT
Hi, my water purifier is showing a red light and no water is coming out.
I found your RO purifier (serial ending 2291). It's in warranty. Let's try a quick check first: switch it off at the wall for 30 seconds, then on again.
Done. Still red.
Thanks for checking. I've raised a service request, and a technician will visit. I'll send the visit time here.
SR-10482NEW
Red light, no water output Built for
Mid-sized brands whose after-sales runs on Excel and WhatsApp groups today.
AppliancesRO & water purifiersHVACSolarEVElectronics
The life of one service request
From a WhatsApp message to a closed claim.
Follow one request from start to finish. Each stop is a part of the product.
- AI · Live today
AI-powered customer service through WhatsApp.
No app for customers to install. Support answers at any hour, and a technician is sent only when one is needed.
- Recognises the customer. Finds their product from their phone number.
- Checks the warranty. In warranty, AMC or expired.
- Troubleshoots. Works out the issue and walks through fixes from your service guides.
- Creates the ticket. Books a visit only if troubleshooting doesn't fix it.
- Stays in the chat. Keeps the customer updated and hands over to your team when needed.
- SR-10482 Red light, no water WhatsApp WarrantySR-10481 AC not cooling Call centre AMCSR-10479 Inverter error code Dealer ExpiredSR-10476 Installation Web Warranty
-
Dispatched from the board
Each technician's day at a glance. Fewer wasted trips and a clear picture of who is free, across every branch.
91011121234RaviSalmaArjunFree -
Visited, even offline
The technician app works in basements and poor-signal areas: check-in, a step-by-step job flow, photos, location and payment collection. The same troubleshooting guides the assistant uses are searchable with AI, so more repairs are fixed on the first visit.
CHECK-IN09:42 · on sitePHOTOS3 attachedOFFLINESyncs later -
Closed with the customer's OTP
No fake or early closures. With photos and location, you have proof the visit actually happened.
4817 Verified -
Becomes a claim or an invoice
Covered repairs become warranty claims and paid repairs become invoices, automatically when the job closes. No one re-types them, so no revenue slips through.
IN WARRANTY Warranty claimPAID REPAIR Invoice
Underneath Branches, roles and approvals One company with many service locations.
Languages Hindi, Tamil, Spanish and English Field staff work in their own language.
Being explored
- Job summariesFor technicians and managers.
- Operational insightsAcross branches.
What the business gets
- Fewer unnecessary visitscommon problems solved on WhatsApp
- Faster repairs and fewer repeat visits
- Proof of every visitOTP, photos and location
- No lost warranty claims or unbilled paid repairs
- A record of the installed baseuseful to sales, product and quality teams
See it with your own service flow.
Try it yourself, or tell us how your after-sales runs today and we'll walk you through it.
Open on the web GET IT ONGoogle Play- Your data is kept separate from every other customer's, and encrypted.
- Sign in with phone OTP, email or Google, from 242 countries.
- Free, Standard and Enterprise plans.
Thanks, we've got it.
Someone from the Managics team will contact you at your work email about Field Service Management.