Legal · Updated 2026-10

Field Service terms of use

These terms are an agreement between the business using the app ("the business", "you") and Signifact Solutions Private Limited, a company registered in Tamil Nadu, India, trading as Managics ("we", "us"). They apply to the Field Service mobile app for Android and iOS (com.signifact.servex), the web app at field.managics.ai and the services behind them (together, "the app"). The person who creates the business account accepts these terms for the business, by ticking the box when signing up, and confirms they have the authority to do so. Everyone the business invites must also follow them. These terms work together with our privacy policy. If you do not agree, do not use the app.

1. Who can use the app

  • The app is for businesses, to run their service and repair work. It is not for personal or household use.
  • Every person using it must be at least 18 years old.
  • You must give us accurate business and sign-in details and keep them up to date.

2. Accounts and people in the business

  • The owner controls the business account: who is invited, what role each person has, and the business's settings. The business is responsible for everything done through its account and by the people it invites.
  • Keep phones, passwords and sign-in codes safe, and tell us at once at support@managics.ai if you think someone else has used an account.
  • When someone leaves the business, the owner should remove them from the app.

3. Your customers' data

  • The records the business keeps in the app, including its customers' details, belong to the business. We hold and process them only to run the app for the business, as described in our privacy policy.
  • The business is responsible for having the right to collect and store its customers' details, to message them on WhatsApp and elsewhere, and for answering its customers' requests about their data.
  • The business is responsible for its technicians' use of location check-in and for telling them about it.
  • You can export your customer, product and report lists from the web app, and delete the business at any time (see section 9). Keep your own copy of anything important; we are not responsible for loss of data you did not export.

4. What the app does, and what it does not

  • The app helps the business record customers, products and service requests, plan and track visits, and keep in touch with customers. It is a tool only; the business remains responsible for its own service, repairs, warranties, prices and promises to customers.
  • The assistant and any automatic replies to customers are produced by computer and can be wrong. Check important answers before relying on them. The business is responsible for what is sent to its customers through the app.
  • Records of payments collected from customers are for the business's own bookkeeping. The app does not take, hold or move money.
  • WhatsApp messaging, SMS, email and push notifications depend on services provided by others and on their rules, and messages can be delayed or not delivered.

5. Acceptable use

You agree not to:

  • break any law, or use the app for fraud or any other unlawful purpose;
  • send spam or messages that customers have not agreed to receive, or break the rules of the messaging services the app uses;
  • add information about someone without the right to do so, or harass, threaten or harm anyone through the app;
  • upload anything unlawful, defamatory, obscene, infringing or harmful, or any virus or malicious code;
  • try to get into accounts, data or systems that are not yours, or test, probe or overload our systems;
  • copy, change, reverse-engineer or resell the app, or use automated means to access it, except as the law expressly allows;
  • get around any limit of your plan or any security feature.

We may remove content, limit features, or suspend or close an account that breaks these terms, puts others at risk, or where the law requires it. Where reasonable we will tell you first and give you a chance to fix the problem.

6. Plans and payment

  • The Field Service app is free to download. A new business may get a free period. After it ends, the business needs a paid plan to keep using the app. What each plan includes, and its price, is shown on our website and may change over time.
  • Plans are bought on our website, not in the mobile app. They renew automatically at the end of each billing period until cancelled. Cancelling stops the next renewal; the plan continues until the end of the period already paid for.
  • Prices include taxes where required. If we change the price, the new price applies from the next renewal, and we will tell you before it does.
  • No refunds: payments are not refundable, in full or in part, including for unused time or features, except where the law requires it.
  • If a payment fails, is not made or is reversed, or a free period ends without a paid plan, we may suspend the business's use of the app until a plan is paid for. While it is suspended the records are kept, but people in the business may not be able to open or change them.
  • Some features, such as the assistant, may use prepaid credit. Unused credit is not refundable.

7. Our app and content

The app, its design, software, text, graphics and the Managics name and marks belong to us or our licensors. We give the business a limited, non-exclusive, non-transferable and revocable licence for its people to use the app for the business's own work, while it follows these terms. All other rights are reserved.

If you send us ideas or feedback, we may use them freely without paying you.

8. Changes and availability

  • We keep improving the app, and may add, change or remove features at any time. Some features may be marked as early or trial features and may be less reliable.
  • We try to keep the app running, but it may sometimes be unavailable for maintenance, updates, or reasons outside our control. We do not promise that it will always be available, timely, secure or free of errors.
  • You may need to install updates to keep using the app.

9. Ending the agreement

  • The owner can stop using the app at any time and ask us to delete the business in Settings → Delete account, or as explained on our delete your account page.
  • We may suspend or close an account under sections 5 or 6, if it has been inactive for a long time, or if we stop offering the app. If we stop offering the app, we will tell you in advance where reasonably possible so you can export your data.
  • When the agreement ends, the right to use the app ends. Sections 3, 4, 7, 10, 11, 12 and 14 continue to apply.

10. Disclaimer

To the extent the law allows, the app is provided "as is" and "as available", without any promise or warranty of any kind, express or implied, including about accuracy, reliability, fitness for a particular purpose or non-infringement. You use the app and rely on what it shows at your own risk.

11. No liability

  • To the fullest extent the law allows, Signifact Solutions Private Limited accepts no liability of any kind to the business, its people, its customers or anyone else for the use of the app or for being unable to use it.
  • In particular, we are not responsible for any financial or business loss, including loss of money, revenue, profits, customers, data, goodwill or opportunity, missed or late service visits, or anything sent to customers through the app.
  • Nothing in these terms excludes any liability that cannot be excluded under Indian law.

12. Your responsibility to us

The business agrees to make good any loss, damage or cost (including reasonable legal costs) that we suffer because of a breach of these terms by the business or its people, misuse of the app, messages sent to its customers, or data it added without the right to do so.

13. Changes to these terms

We may update these terms from time to time. We will change the date at the top of this page, and for important changes we will also tell the business in the app before they take effect. If the business keeps using the app after a change takes effect, it accepts the new terms. If it does not agree, it should stop using the app and delete the business.

14. Law, disputes and contact

  • These terms are governed by the laws of India. The courts at Chennai, Tamil Nadu have exclusive jurisdiction over any dispute about them or the app.
  • Before going to court, please write to us so we can try to resolve the issue. For complaints, contact our Grievance Officer at support@managics.ai. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
  • If any part of these terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we have not given it up. The business may not transfer its rights under these terms; we may transfer ours to a business that takes over the app, and will tell you if we do.
  • These terms, together with our privacy policy, are the whole agreement between the business and us about the app.

Questions? Write to support@managics.ai.