Legal · Updated 2026-10

Field Service privacy policy

This policy explains what the Field Service mobile app for Android and iOS (com.signifact.servex) and the web app at field.managics.ai collect, why, who else handles it, how long we keep it and how it can be deleted. It applies only to Field Service. Our website has its own privacy notice.

1. Who we are, and whose data this is

Field Service is made by Signifact Solutions Private Limited, a company registered in Tamil Nadu, India, trading as Managics ("we", "us"). You can reach us at support@managics.ai.

Field Service is used by businesses to run their after-sales service. There are two kinds of data:

  • Data about the people who use the app (owners, office staff and technicians): we decide how this is used, and this policy covers it fully.
  • Data a business keeps about its own customers (for example names, phone numbers, addresses, products and service visits): the business decides how this is used, and we hold and process it only on the business's behalf and on its instructions. If you are a customer of a business that uses Field Service, please contact that business first about your data.

2. What we collect

Your account

  • Your name, mobile number and email address, and your role in the business.
  • Your password, if you set one. We store only a one-way scrambled form (a hash), never the password itself.
  • If you sign in with Google: the email address from your Google account.

Your business

  • The business name, country, branches and settings that you enter.

The work you record

  • Customers: the name, phone number and service address the business enters, or that customers send when they contact the business on WhatsApp.
  • Products and assets: model, serial number, purchase and warranty details.
  • Service requests and jobs: what was reported, notes, status, who did the work and when, and messages exchanged with the customer.
  • Photos taken for a job (for example before, serial plate and after), and spreadsheets you upload to add customers, products or assets.
  • Payments a technician records for chargeable work: the amount, how it was paid and a reference. The app does not take or process the payment itself.
  • Knowledge guides your business writes, and the questions you ask the in-app assistant and its answers.

Location (technicians, only when you start a job)

  • When a technician taps Start job, the app asks for permission and records the phone's location once, so the business can confirm the visit. The location is saved with that job.
  • The app does not track your location in the background or at any other time. You can refuse or remove the permission in your phone's settings; some businesses require it to start a job.

Camera

  • The camera is used only when you take a job photo or scan a serial number, barcode or QR code. Scanning happens on your phone; only the scanned text and the photos you keep are sent.

Payments for your plan

  • Plans are bought on our website, not in the mobile app. A payment provider handles the payment; we never see or store your full card, UPI or bank details. We keep the invoices and payment records.

Device and security information

  • Your IP address, device model, operating system, app version and language, collected when you sign in and use the app.
  • A push-notification token for your phone, so we can send you job alerts and reminders.
  • A record of each sign-in attempt (time, approximate country, device type, success or failure), used to protect your account.

3. What we do not collect

  • We do not access your phone's contacts, microphone, files (other than ones you choose to upload) or SMS messages.
  • We do not track your location in the background.
  • We do not use your advertising ID, show ads or use advertising or tracking tools.
  • We do not sell any data, and we do not use your data or your customers' data to train artificial-intelligence models.

4. How we use your data

  • To provide the app: keep the business's records, assign and track jobs, sync across devices, and show reports.
  • To reply to the business's customers on WhatsApp, book visits and send them updates, as the business has set up.
  • To run the in-app assistant, which answers using the business's own records and knowledge guides.
  • To sign you in and keep accounts secure, including sending one-time codes by SMS or email.
  • To send the alerts and reminders you choose, and service messages about your account or plan.
  • To manage the business's plan and issue invoices.
  • To fix problems and improve the app, using statistics kept in our own systems that contain counts only, never names, phone numbers, notes or messages.
  • To meet our legal, tax and accounting duties and respond to lawful requests.

We process your data on the basis of the consent you give when you sign up and when you allow features such as location, and where the law otherwise allows it. Each business is responsible for having the right to give us its customers' data and to message its customers.

5. Who we share it with

Inside a business, people see records according to the role the owner gives them. Outside the business, we do not sell data. We share it only with trusted service providers that help us run Field Service, and only what each one needs to do its job:

  • cloud hosting, data storage and the artificial-intelligence service behind the assistant;
  • delivery of emails, SMS sign-in codes, push notifications and WhatsApp messages;
  • sign-in, if you choose to sign in with Google;
  • payment processing for plans bought on our website.

These providers are bound to protect the data and may use it only to provide their service to us. Push notifications can show job or customer details on your lock screen; you can turn alerts off in the app.

We may also disclose data when the law requires it, for example to a court or government authority, or to protect the rights and safety of our users. If our business is ever merged or sold, data would move to the new owner under this same policy, and we would tell you first.

6. Where your data is stored

Your data is stored on secure cloud servers. Some of our service providers may process limited data in other countries, with safeguards required by law.

7. How long we keep it

We keep data only as long as we need it to provide the app, keep it secure and meet our legal duties. A business's records are kept until the business is deleted. Temporary and security data is deleted automatically after a limited time. Invoices and payment records are kept as long as the law requires, even after the business is deleted.

8. Deleting your account

The owner of the business can open Settings → Delete account in the app, or email support@managics.ai. Full details are on our delete your account page. In short: we review the request, the business is closed for everyone in it, and its data is permanently erased 30 days after approval (the owner can ask us to restore it within those 30 days). Invoices and payment records are kept as described above. If you are a staff member, the owner can remove you from the business at any time.

9. Plans and refunds

The Field Service app is free to download. A business may get a free period; after that it needs a paid plan, bought on our website, to keep using the app. Plans renew automatically until cancelled. Cancelling stops the next renewal, and the plan continues until the end of the period already paid for. Payments are not refundable, except where the law requires it. Our terms of use have the details.

10. How we protect your data

  • All data travels between the app and our servers over encrypted connections (HTTPS).
  • Passwords are stored only as hashes, and sign-in tokens are kept in your phone's secure storage.
  • Each business's data is kept separate from every other business's, and only authorised staff can reach our systems.

No system is perfectly secure. If a breach affects your data, we will tell you and the authorities as the law requires.

11. Your rights

Under India's Digital Personal Data Protection Act, 2023 and other applicable law you can:

  • ask for a summary of the personal data we hold about you and how we use it;
  • correct or update it (most of it you can change yourself in the app);
  • have it erased (see section 8);
  • withdraw your consent, for example by removing the location permission or deleting your account (this does not affect what was done before);
  • name someone to exercise these rights for you if you die or become unable to;
  • complain to us, and then to the Data Protection Board of India.

Email support@managics.ai from the email on your account, or tell us the phone number you sign in with. We may need to confirm it is you, and we aim to reply within 30 days. Requests about data a business keeps about its customers are passed to that business.

12. Age limit

Field Service is only for people aged 18 or over. We do not knowingly collect data from anyone under 18 who uses the app. If we learn that we have, we will delete it.

13. Changes to this policy

If we change this policy, we will update the date at the top of this page. If a change is important, we will also tell you in the app before it takes effect.

14. Contact and Grievance Officer

For any question or complaint about your data, write to our Grievance Officer, Signifact Solutions Private Limited, Tamil Nadu, India, at support@managics.ai. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

This policy is governed by the laws of India, and the courts at Chennai, Tamil Nadu have exclusive jurisdiction over any dispute about it.